Terms and Conditions

GENERAL TERMS AND CONDITIONS

1. GENERAL PROVISIONS
   • These General Terms and Conditions regulate the rights and obligations of the entity:
     Ing. Martin Dugas – DUGATEC,
     Račianske Mýto 10990/1D,
     Bratislava 83102,
     Slovak Republic,
     Company ID: 56769164, registered in the Trade Register of Slovak Republic, governed by the District Office Bratislava – Department of Entrepreneurship, Tomášikova 46, 832 05 Bratislava,
     Tel: +421904818116,
     Email: jetholders@jetholders.com (hereinafter also referred to as the “Seller”) and the Buyer.
   • The Seller operates the online store jetholders.com.
   • The Buyer is a natural or legal person who registers via the Seller’s online store or orders goods through it (hereinafter also referred to as the “Buyer”).
   • By using the Seller’s online store and placing an order, the Buyer agrees to these Terms and Conditions.
   • Supervisory Authority:
     Slovak Trade Inspection (SOI) – Central Inspectorate
     Bajkalská 21/A, 827 99 Bratislava 27 (P.O. Box 29)
     Slovak Trade Inspection
     tel. č. 032/640 01 09, 032/640 01 08
     www.soi.sk
     
2. ORDER
   • The Buyer places an order for goods via the Seller’s online store, by phone, or by email.
     An order placed in this manner is considered binding and is regarded, in accordance with the Consumer Protection Act for Door-to-Door and Distance Selling as amended, as a contract concluded remotely.
   • For each order, the Buyer must provide their full name, delivery and billing address, phone number and email address. For individuals and legal entities conducting business, the order must also include a company identification number (Company ID), tax identification number (Tax ID), and VAT identification number (VAT), as well as the name of the goods and the quantity (orders placed via the Seller’s online store automatically meet these requirements).
     These details will be used solely within the commercial relationship between the Seller and the Buyer in accordance with the Personal Data Protection Act and will not be shared with third parties (except for parties responsible for transporting the goods).
   • Upon receiving the order, it will be recorded in the Seller’s system, establishing a commercial relationship between the Seller and the Buyer. No later than 24 hours (on business days) after receiving the order, the Seller will confirm the order, the shipping method, and inform the Buyer of the potential delivery time or collection date, final price, and payment method. From this point on, the order is binding for the Buyer.
   • If the enquired goods are non-standard, i.e., custom-made for specific customer, the pricing, order confirmation, shipping method and delivery date are always determined individually after a phone or email consultation.
   • The Buyer has the right to cancel the order without any fees within 24 hours of placing it, without providing a reason. The Seller will confirm the cancellation to the Buyer in writing.
   • If the Seller is unable to deliver the ordered goods, they have the right to cancel the order. If the payment for the ordered goods has already been made, the Seller will refund the amount to the Buyer via bank transfer.
     The validity of an electronic order is contingent upon its truthful and complete completion. A submitted order constitutes a proposal for a purchase contract. The purchase contract is concluded upon the Seller’s confirmation of the order via email.
     By submitting an electronic order, the Buyer confirms that they have read and agree to these terms and conditions. By submitting an electronic order, the Buyer accepts all provisions of the terms and conditions in effect on the date the order was placed, as well as the applicable price of the ordered goods listed on the website.
     Ownership of the goods passes to the Buyer upon receipt and payment of the purchase price.
     
3. DELIVERY CONDITIONS
   • Delivery times vary depending on the type of goods. The delivery or pickup date will always be communicated to the Buyer during the order confirmation process.
   • In general, regarding stock goods, the delivery or pickup timeframe for goods is between 2 and 8 days from the date of order confirmation.
   • In special cases, where certain types of goods are not in stock, are custom made for the specific customer or some parts are unavailable from manufacturers or importers, the delivery time may be extended.
     
4. PRICE, PAYMENT TERMS, AND SHIPPING
   • The price of standard goods is listed on the Seller’s website. Prices may be subject to change. The Seller reserves the right to adjust prices in response to changes by manufacturers or importers. The valid price of the goods will always be communicated during order confirmation.
   • The price of custom-made goods will always be communicated during enquiry period before order confirmation.
   • The Buyer can make payment via bank transfer to the Seller’s account, or electronic payment, or according to individual agreement.
   • Upon delivery of the goods, the Buyer pays the price of the goods plus shipping costs and, if applicable, the cash-on-delivery fee.
   • The Buyer selects the method of delivery when placing an order in the Seller’s online store or through another form of communication.
   • The cost of shipping will always be communicated to the Buyer during order confirmation.
     
5. RECEIPT OF GOODS
   • The Buyer is obliged to take delivery of the goods at the agreed time and address specified in the order.
   • Upon receiving the goods, the Buyer must inspect the physical integrity and completeness of the shipment. If the shipment is visibly damaged or destroyed, the Buyer is required to immediately contact the Seller and draft a Damage Report with the shipping company without accepting the shipment. Any later claims regarding the quantity or physical condition of the goods will not be accepted.
   • The Buyer acquires ownership rights to the goods only after full payment of the price and any other monetary amounts agreed upon in the distance purchase contract to the Seller’s account. Until ownership rights transfer from the Seller to the Buyer, the Buyer, who is in possession of the goods, assumes all obligations of a custodian and must, at their own expense, securely store the goods and mark them in a way that ensures they are identifiable as the Seller’s property at all times.
   • The Seller is entitled to demand fulfillment of obligations, particularly payment for the goods, regardless of the fact that ownership of the goods has not yet been transferred to the Buyer.
   • The risk of damage to the goods is transferred to the Buyer at the moment the goods are received by the Buyer or their authorized representative.
     
6. CONTRACT WITHDRAWAL
   • The Buyer is entitled to withdraw from the contract without providing a reason within 14 calendar days from the date of receiving the goods. The withdrawal letter must be made in writing (download link for Returns form), include all information necessary to identify the goods, and be delivered, along with the goods, to the Seller’s address or another address specified by the Seller within the aforementioned period.
   • The goods must not be damaged, used, and must be returned in their original packaging. The Buyer must also return all accompanying documents related to the goods (e.g., user manual, warranty card, proof of purchase, etc.) received at the time of purchase. The Buyer agrees and acknowledges that the written form, in this case, refers to a withdrawal letter signed by the Buyer.
     Goods cannot be returned via cash-on-delivery shipping. Such shipments will not be accepted and will be returned to the sender.
   • Upon the Buyer fulfilling the above obligations, the Seller will accept the returned goods and refund the price and shipping costs (from Seller to Buyer) paid for the goods or the advance payment made by the Buyer within 14 days of the withdrawal, using a pre-agreed method.
   • The Buyer cannot withdraw from a distance contract, especially in the following cases:
     a) if the contract includes the provision of a service that has already commenced with the Buyer’s consent before the withdrawal period expires
     b) if the contract concerns the sale of goods or services whose price depends on fluctuations in the financial market beyond the Seller’s control
     c) if the contract concerns the sale of goods made to the Buyer’s specific requirements, goods custom-made for a specific Buyer, or goods that, due to their nature, cannot be returned (gift cards, downloadable software products, etc.)
   • The Seller reserves the right to cancel the order (withdraw from the contract) or a part of it if:
     a) the goods are no longer manufactured or have been discontinued
     b) the supplier’s price for the goods has changed
     c) there was an error in the displayed price of the goods
     
7. WARRANTY AND SERVICE
   • Seller is liable to the customer that goods/service delivered to the customer have the required quality and performance features. Goods made by 3D printing have been made in compliance with the Buyer’s technical specification. The Buyer acknowledges mechanical and material-related properties achievable through 3D printing.
   • In general, unless otherwise stated, the warranty period for consumer contracts is set at a minimum of 24 months or is limited by the product’s expiration date. The Buyer in this case is an individual who is not acting within the scope of their trade or business activity. Only goods purchased and paid for from the Seller can be claimed under warranty. When making a warranty claim, the Buyer must deliver the claimed goods (if the nature of the goods allows – such as assembled items) in a clean, mechanically undamaged condition, in the original packaging, and include all manuals, invoice, or other proof of purchase, and an included filled out Warranty claims form to the Seller.
   • The warranty becomes void if the defect is caused by mechanical damage to the product, operation under unsuitable conditions, improper installation, non-compliance with applicable standards by the Buyer or the person performing the installation, or unauthorized modifications to the product. Defects caused by natural disasters or improper handling are also excluded from the warranty.
   • When making a warranty claim, it is recommended that the Buyer informs the Seller by phone or email about the defect and how it manifested. Based on this information, the Seller will recommend the next steps for processing the claim.
     
8. FINAL PROVISIONS
   • The Seller reserves the right to change prices. In case of a price change, the Seller will contact the Buyer. The Buyer has the right to cancel the order if the price is adjusted.
   • The goods are intended to be sold directly from the Seller to the final customer/user of the goods. Unless otherwise stated in written agreement, the Buyer is forbidden to resell the goods purchased from the Seller to third parties with intention to gain profits.
   • The Buyer declares that they have read and agreed to these general terms and conditions prior to submitting or announcing the order.
   • Regardless of other provisions of the contract, the Seller is not liable to the Buyer for lost profits, loss of opportunities, or any other indirect or consequential damages caused by negligence, breach of contract, or otherwise.
   • These general terms and conditions were formulated and established in good faith to meet legal requirements and to ensure fair commercial relationships between the Seller and the Buyer. If any provisions of these terms and conditions are deemed invalid or unenforceable by a competent authority in the Slovak Republic, the validity and enforceability of the remaining provisions shall remain unaffected.
   • The rights of the Buyer (consumer) arising from Act No. 634/1992 Coll. on Consumer Protection, as amended, and Act No. 108/2000 Coll. on Consumer Protection in Door-to-Door and Distance Selling, as amended, remain unaffected by these terms. Legal relationships and conditions not explicitly covered herein, as well as disputes arising from non-compliance with these terms, are governed by the applicable provisions of the Commercial or Civil Code.
   • The Seller and the Buyer agree to recognize remote communication – telephone, electronic communication, particularly via email and the internet – as valid and binding for both parties.
   • All personal data provided by the Buyer as part of the order or registration via the online store are collected, processed, and stored in accordance with Act No. 122/2013 Coll. on Personal Data Protection. By submitting an order or concluding a purchase contract, the Buyer consents, in accordance with Act No. 122/2013 Coll., to the processing, collection, and storage of their personal data for the purpose of fulfilling the purchase contract, processing orders, and related communication with the Buyer. The Buyer has the right to access their personal data, to request corrections, and to exercise other statutory rights regarding this data.
   • The Seller does not provide, disclose, or share Buyers’ personal data with any third party, except for companies responsible for delivering the goods, to whom Buyers’ personal data are provided in the minimum necessary scope for delivery purposes.
   • Consent to the processing of personal data and to receiving commercial information is granted for an indefinite period and can be revoked at any time free of charge, via an explicit and definitive written statement addressed to the Seller, either by mail, phone, or email to jetholders@jetholders.com. Revoking consent for the processing of personal data will simultaneously cancel the Buyer’s registration.
   • The Buyer has the right to request remedies from the Seller if they are dissatisfied with how their complaint was handled or if they believe the Seller has violated their rights. If the Seller responds negatively to the request or fails to respond within 30 days, the Buyer may file a proposal for alternative dispute resolution (ADR).
     Disputes arising from the contract between the Seller and Buyer (consumer) or related disputes, except those under § 1(4) of Act No. 391/2015 Coll., and disputes valued at less than EUR 20, may be resolved through ADR. Proposals for ADR must be submitted to an ADR entity as specified under § 3 of the Act, using a designated platform or form, as outlined in Annex 1 of the Act.
     The ADR entity may charge the Buyer a fee for initiating ADR, not exceeding EUR 5, including VAT. If multiple ADR entities are applicable, the Buyer has the right to choose which entity to submit the proposal to. In addition to ADR, consumers may turn to the relevant general or arbitration court. The ADR platform is available at: https://ec.europa.eu/info/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_sk